Service Officer Wanted for the Service Office in Uppsala

We are now looking for someone to assist us during the summer holiday period in the role of service officer at the service office in Uppsala.

We work with a service-oriented approach where you and your colleagues take joint responsibility for your mission and learning.

Main Responsibilities

As a service officer, you provide quick and professional service to visitors by answering questions from individuals and businesses. A large part of your work involves guiding customers to use the e-services of cooperating authorities and finding information on websites. In your role, it is important that you listen actively, adapt your approach to the customer, and have a pedagogical attitude.

In your customer meetings, you will have support from the various authorities' IT systems. In addition to introduction and training, time is allocated each day for you to familiarize yourself with the information you need to stay updated on news and changes affecting the service office's operations. You may also be required to work at other service offices, which sometimes happens at short notice.

Here you can watch a video about the role of a service officer.

Qualifications

You are driven by providing our customers with good service by identifying each customer's needs and providing answers or guidance. Since you work closely with customers, you must feel comfortable in direct meetings with customers from various backgrounds and abilities. In short, we are looking for someone who has both a positive demeanor and the ability to quickly acquire new knowledge.

We are looking for someone who has:

• An ongoing or completed academic education of at least 180 credits or equivalent knowledge gained through work experience
• At least two years of experience in a service role where you have informed and guided customers in personal meetings
• Knowledge of information retrieval and experience using e-services

Furthermore, you should possess the following abilities:

• Quickly establish contact with others in an objective and professional manner
• Map the customer's needs by asking questions and listening actively
• Communicate verbally and in writing in Swedish
• Communicate verbally in English
• Adapt your working methods to the varying needs of customers
• Handle multiple customers simultaneously
• Contribute positively to the results and collaboration of the workgroup

Additionally, it is advantageous if you have:

• An interest in future work as a service officer with us
• Current and relevant experience from work or internships at a government agency

Other Information

The employment is temporary during the period from June to August. The position is full-time. Start date to be agreed upon. The position is located at the service office in Uppsala. We do not have the option for remote work. Travel may occur.

We welcome your application including a CV and cover letter by February 13, 2026. To ensure a fair and accurate assessment, it is crucial that you provide the year and month for each employment as well as a brief description of the tasks. If this information is not provided, we cannot make a correct assessment of your competence and experience, and you may risk being excluded from the selection process.

We plan to conduct interviews during weeks 10-11.

Swedish Agency for Government Services

We offer you a workplace where you can contribute your expertise in services that are close to citizens and authorities. The Swedish Agency for Government Services is tasked with making the state more accessible and efficient. We do this by delivering administrative services in payroll, accounting, and e-commerce to other authorities. At our service offices, we provide support and guidance to individuals and businesses regarding matters involving several authorities.

As an employee with us, you have the opportunity for professional development, career advancement, wellness benefits, and a wellness hour each week. Our operations are conducted with a trust-based culture where all employees are expected to use their potential in the best way, take responsibility for their contribution to the whole, and contribute positively to the development of the organization. As a government agency, we share a common value base with the entire public administration, the public value base. This means that we follow six principles to uphold good governance that is democratic, legally secure, free from corruption, and efficient. Please read more about us here.

Our operations are located throughout the country. The headquarters is in Gävle. We are also a preparedness authority within the economic security sector. Together, we are 1,500 employees.

The Swedish Agency for Government Services promotes a discrimination-free workplace with increased diversity and equality.

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